Frequently Asked Questions

Do you have an enrollment fee?

Yes, we have a one-time $50 enrollment fee which covers the additional time required for our internal medicine physician during the intake process as we strive to give you the best primary care experience possible.

What services are included in the membership?

For our monthly membership fee of $75, we provide unlimited office visits with no copay, access to the physician after hours, telemedicine capabilities, certain in-office tests such as EKG, Urinalysis, etc., discounted in-office labs, and access to low, fixed cost imaging services.  We strive to provide tremendous Austin TX primary care services to your hard-earned money!

Does Madina Medicine accept health insurance?

As an internal medicine practice here in Austin TX, we do not accept health insurance as we do not bill any third parties.  It is central to our philosophy to have a direct relationship between the doctor and the patient with no outside interference or hassle.  This expedites the medical care, services, and treatment options we can provide to you, as there is no waiting on a third party. We aim to provide transparent prices and transparent care in terms of decision-making so that ultimately it is you who is benefitting the most.

Will I still need health insurance though?

Yes, despite us aiming to handle around 80% of your health needs and doing our utmost to keep you out of the hospital, there are unexpected times when a hospitalization may be required which will not be covered under our primary care services.  So we do recommend patients have health insurance for those unforeseen circumstances.  Generally, a low premium, high deductible plan works great with the Direct Primary Care (DPC) model.

If I have Medicare or Medicaid can I still join Madina Medicine?

Unfortunately at this time, we are unable to accept Medicare and Medicaid patients.  The reason for this is that our internal medicine physician still works in the hospital and hence is not ‘opted out’ of the Medicare system.  In the future, this may change and we encourage you to still reach out to us for further information.

Can children become members of Madina Medicine?

No, unfortunately not.  As Dr. Akhter is board-certified in Internal Medicine here in Austin TX, he only treats adult. Therefore to join our primary care practice, you will need to be above the age of 18 yrs. 

Can I contact my physician after hours? How so?

Yes, you are able to reach your physician with questions after hours through call, email, or text.  The method of communication will depend on the urgency of the matter.  All non-urgent messages can be sent by text or email and the physician will respond to you timely.

Are my medical records ever shared with insurance carriers or pharmaceutical companies?

As an internal medicine primary care practice here in Austin TX, we strive to maintain high standards of privacy. We take our medical care services seriously, and we believe your health privacy is just as serious. We are never obligated to provide any third party with a copy of your records or treatment services unless you specifically ask that we do so.

I do not require frequent medical attention. Is Madina Medicine still good for me?

Of course!  Despite being in good health and not requiring frequent doctor visits, everyone benefits from preventive care and that is a particular focus of our internal medicine practice. Your health is our top priority!  Contact us today to see how we can be of benefit to you! 

Can non-members still be seen in your office?

While we prefer patients to join us as monthly members so we can provide excellent ongoing primary care treatment and services, we realize in certain situations (such as short-term stay in Austin etc.) patients may need to be seen only once.  In this case, we charge $125 for a one-time visit with a follow-up included if determined by our Austin TX primary care physician.  This allows us to continue to provide excellent primary care to our members.

Can I cancel my membership?

Yes, definitely.  We understand your circumstances might change for a variety of reasons so you are able to cancel at any time anytime with no penalties.  There are no contractual commitments to agree to at the time of sign-up, as our focus is on your health and what medical care is best for you.

How do I know if Madina Medicine is the right fit for me?

The first step is the most important!  We encourage you to reach out and set up a meet and greet to better understand your particular situation and to see how we may be of benefit to you.  Call us today if you need Austin TX primary care services!

Madina Medicine, PLLC

1106 Clayton Lane, Suite 521W, Austin, TX 78723

Phone: (512) 960-2522

Fax: (512) 382-7270

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